cant connect

almost an hour left of event, im on my way to haven to hand in completed event quests, you do a patch restart, now i cant get back onto the game, lost rewards etc, this is becoming too much of a regular problem, surely a restart just before an event ends is not the best idea, time wasted doing quests i cant redeem, can you redeem my rewards i am due please.

 

Ahoy pigs-(3.diff.ones)!

Unfortunately since the event ended there is no option to redeem any rewards.

Rymar

 

also bcs of this i can't login to reedem my souls, wasted. yes current event now works, but how about the souls of last event that cannot be reedem bcs of the sync server for the next event that take a very long time

 

Ahoy!

Your "previous event souls" have already been exchanged in post event compensation.

There is nothing that can be done.

Rymar

 

yes ofcourse, the point is why in the las minute the end of event we cannot login to the game, mybe for 30 min more or less, that time i plan to exchange souls for some items, like canon etc. can you imagine ?? many souls wasted , better change for canon than pearls. the compensation is not fair bcs we lost some time to spend the souls

 

You should never do everything "on the last minute".

Also originally the event ended on 30th of August.

We do not give personal compensations, the issue experienced by both of you have affected all players.

Since there is nothing else to add regarding this "problem" I shall now close.

Rymar

~Closed~