Problem with CAPTAINS?

How are they not ashamed? They change the clothes of the captains and the vitality of their clothes drops by more than 50%-60%! At the same time they lie... here is the proof: https://prnt.sc/pBy3J8Ar53yq
To clarify, this arrow means that the item will be upgraded to the next higher level.......am I right with my eyes, the level has remained the same? I threw 40 large chests and I claim that there is a big cheat, no to warn us and we won't be able to reach this Vitality anymore to pass the nice missions! How much more will they lie to us, they only have money packages in their heads, and they don't offer anything in return, they don't even compensate us for their frauds and bugs!!!!
The other thing that impressed me is that when I want to improve the equipment/by forging clothes/, sometimes I lose 20 clothes and it doesn't pick them up for me, and the packages are insanely expensive...they went crazy with Greed!

 

Ahoy BouH{BG}!

If you had upgraded your captain equipment it would be at the top of the item list, also if your upgrade was successful the upgraded item would display in the top slot.

In order to increase your captain equipment level you need to use two items of the same kind.

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I have reviewed the upgrading process and it works as intended.

Rymar

 

Hello, I know very well how it works and after I forged it, it still remained at the same level.....that's why I took a picture in the end, look at the picture!!!
I took the photo at the last stage, as you show, but it's not GREEN for me, and it still remained black....I have no idea how to write it more simply?

 

Ahoy!

If you would like your account to be reviewed please contact Support.

Please make sure to include the time when you exactly have "failed" your item upgrade.

Unfortunately there is nothing else we can assist here within the forum.

As you have been redirected onto Support this thread should now be closed.

Rymar

~Closed~