BuddhasRevenge and the Quest to get his 2 Chilly Treasure Pack's

07.22.2020 19:58Thank you very much for your inquiry. The item you ordered was credited to your account right after you ordered it. Please check your account.
Should your account not have been credited with the item, please contact our technical support team. They can let you know exactly how to verify whether you got the item or not. I got them, and within 24 hours; they were removed , why ?, I would like the items I purchased, put back on my ships account at your earliest convenience. Thank you.
2020-07-16 20:50:205000x Yulong coin was/were removed. Reason: Paid for item.2020-07-16 20:50:20100x Level 1 Worldbreaker cannon was/were removed. Reason: Paid for item.2020-07-16 20:50:2050x Worldbreaker Cannon Level 2 Upgrade Recipe was/were removed. Reason: Paid for item.2020-07-16 20:50:20You received 50 x Level 2 Worldbreaker cannon.2020-07-16 20:47:4525 x Worldbreaker Cannon Level 2 Upgrade Recipe credited to account. Reason: Payment Pack2020-07-16 20:47:451000000 x Burning Ice ammunition credited to account. Reason: Payment Pack2020-07-16 20:47:4514 x Level 3 Commonwealth Guardian credited to account. Reason: Payment Pack2020-07-16 20:47:4510 x Level 5 Steeled Chains of Speed credited to account. Reason: Payment Pack2020-07-16 20:47:4550 x Homing Mine credited to account. Reason: Payment Pack2020-07-16 20:47:4535 x Contact Mine credited to account. Reason: Payment Pack2020-07-16 20:47:457500 x Yulong coin credited to account. Reason: Payment Pack2020-07-16 20:47:4575000 x Crowns credited to account. Reason: Payment Pack2020-07-16 20:47:4225 x Worldbreaker Cannon Level 2 Upgrade Recipe credited to account. Reason: Payment Pack2020-07-16 20:47:421000000 x Burning Ice ammunition credited to account. Reason: Payment Pack2020-07-16 20:47:4214 x Level 3 Commonwealth Guardian credited to account. Reason: Payment Pack2020-07-16 20:47:4210 x Level 5 Steeled Chains of Speed credited to account. Reason: Payment Pack2020-07-16 20:47:4250 x Homing Mine credited to account. Reason: Payment Pack2020-07-16 20:47:4235 x Contact Mine credited to account. Reason: Payment Pack2020-07-16 20:47:427500 x Yulong coin credited to account. Reason: Payment Pack2020-07-16 20:47:4275000 x Crowns credited to account. Reason: Payment Pack
User-ID:411282662020-07-17 01:02:41
You received 110 x Level 2 Worldbreaker cannon.
2020-07-17 01:02:40
You received 550 x Crystals.
2020-07-17 01:02:39
You received 8250 x Yulong coin.
2020-07-17 01:02:38
You received -55 x Level 3 Worldbreaker cannon.
2020-07-17 01:02:37
You received -55 x labels_ShopPackage_1676.
2020-07-17 01:02:35
You received 14 x Level 5 Doomhammer.
2020-07-17 01:02:34
You received 14 x Level 5 Firestorm cannon.
2020-07-17 01:02:34
You received -7 x Worldbreaker Cannon Level 2 Upgrade Recipe.
2020-07-17 01:02:32
You received -7 x labels_ShopPackage_1675.
2020-07-17 01:00:41
You received 7500 x Crowns.
2020-07-17 01:00:40
You received -25 x Homing Mine.
2020-07-17 01:00:39
You received -25 x labels_ShopPackage_887.
2020-07-17 01:00:20
You received 49209 x Pearls.
2020-07-17 01:00:19
You received -14 x Stainless Steel Fortification.
2020-07-17 01:00:17
You received -1 x labels_ShopPackage_878
Purchased 2 Chilly Treasures @39.99$USD : got to enjoy it for 1 day; and now it's gone ???
The math is there; at first it is in my account; next thing you know , it is gone , why ??
Here we go again 634 Sever US Global.........Help ....???....Tech Support....Sicerely , BuddhasRevenge I purchased these 2 Chilly Treasure Packs; they were booked onto my ships account at :2020-07-16 @20:47:42 for the 1st pack,and 20:47:45 for the 2nd Chilly Treasure Pack. Bigpoint confirmed purchase of packs and that they were added to my ships account; however, on 2020-07-17 @ 01:02:37; not even 24 hours later, the 2 Chilly Treasure packs had been removed and everything along with the 2 Packs including : but not limited to : 55 lvl3 Worldbreaker cannons, and the other items that came with the 2 packs; and I have checked my Bank Card; the funds were removed for Transaction # T1544313968 x2 Chilly treasure packs. I would really appreciate your assistance on getting said items put back on ship. Big Point told me they added it to my account, and they are satisfied; however , if/when someone from support looks up my account , they will see the items have been removed, Why ??, payment went through. What do I need to do ?. I can't buy these 2 packs again because I already purchased my limit, not available to me. Which means the 2 Chilly Treasure packs , should be on my ships account, but they are not. help me Obi-one-Kenobi; use the power of the force to correct my account. please. Big Points response was to have Tech support to look up my account and verify what I copied and pasted; all one has to do is look at my ships account, and one will see; yes, BuddhasRevenge purchased 2 Chilly treasure payment packs, yes, they were added to his ships account, and yes, they were promptly removed within 24 hours , why ? Let's just restore the purchase, please and thank you. I really do not like sending tickets to support, but what else can a player do when they have no control ? , other than send in a ticket, and hope the Seafight/Big point/ Wild Tangent games customer service rep's, look up my ships log/account see the mistake and correct . thank you , respectfully, BuddhasRevenge just asking for what I paid for, nothing more, thank you.I hope you can help. Tex_Bull; Rymar; Somebody Help !! Just can't seem to get this issue corrected. Sent to Support, they sent me to Big point, which in turn told me to re-contact a ticket to tech support, which i just did; feel like I am not getting any where, so i thought I would ask a Board Administrator to help me out, please and thank you. I only want what i purchased put back on my ships account. can I get some help clearing this up ? Please and thank you; Respectfully BuddhasRevenge.

 

Unfortunelly we can't help you with this issue on forum.

You will have to contact Support.

As you have been redirected to Support this thread shall be now closed.

Rymar

~Closed~