cant exchange candy canes

Discussion in 'Help' started by AIRTEC, Dec 13, 2022.

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  1. AIRTEC

    AIRTEC Regular

    i have 1099 candy canes and cant exchange them for a puzzle piece the current part cost is 1000 candy canes.. is there an issue with this?
     
    AIRTEC, Dec 13, 2022
    #1
  2. Rymar

    Rymar Board Administrator Team Seafight

    Ahoy AIRTEC!

    Did you purchase a puzzle piece before trying to obtain another one for a 1 000 candy canes?

    If so then logout and back in.

    Sometimes Candy Canes within puzzle do not update correctly therefore it wont let you purchase one.

    If that's not the case please provide us with your server and user ID so this can be reviewed/forwarded or contact Support.

    Rymar
     
    Rymar, Dec 13, 2022
    #2
  3. AIRTEC

    AIRTEC Regular

    i have tried relogging but it still will not allow me to purchase the other puzzle part.. would u like my id ?
     
    AIRTEC, Dec 13, 2022
    #3
  4. Rymar

    Rymar Board Administrator Team Seafight

    Yes, please provide me with your server and user ID as well as the part you tried to obtain (which one? 1? 2? 3?).

    Rymar
     
    Rymar, Dec 13, 2022
    #4
    AIRTEC likes this.
  5. AIRTEC

    AIRTEC Regular

    39/41881536 its the yuletide part top right
     
    AIRTEC, Dec 13, 2022
    #5
  6. Rymar

    Rymar Board Administrator Team Seafight

    I was able to replicate your issue, it has been forwarded.

    Rymar
     
    Rymar, Dec 13, 2022
    #6
  7. AIRTEC

    AIRTEC Regular

    thanks rymar
     
    AIRTEC, Dec 13, 2022
    #7
  8. AIRTEC

    AIRTEC Regular

    the issue has been resolved
     
    AIRTEC, Dec 13, 2022
    #8
  9. Rymar

    Rymar Board Administrator Team Seafight

    I am glad to hear that, since your issue has been resolve I'll close.

    Rymar

    ~Closed~
     
    Rymar, Dec 13, 2022
    #9
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