can't open puzzle part with candy

Discussion in 'Help' started by SonOfBlackSea≈[C⋆], Dec 9, 2020.

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  1. SonOfBlackSea≈[C⋆]

    SonOfBlackSea≈[C⋆] Active Author

    i have 1600 candy, and i want try open some puzzle part with 0 price, but i can't open it like on this picture
    http://prntscr.com/vynvy0
     
    SonOfBlackSea≈[C⋆], Dec 9, 2020
    #1
  2. Swift

    Swift Community Team Team Seafight

    Ahoy,

    We will require your Server and User ID to look into this issue for you.

    Swift
     
    Swift, Dec 9, 2020
    #2
  3. SonOfBlackSea≈[C⋆]

    SonOfBlackSea≈[C⋆] Active Author

    634/36833463
     
    SonOfBlackSea≈[C⋆], Dec 9, 2020
    #3
  4. Swift

    Swift Community Team Team Seafight

    Ahoy,

    I have forwarded your issue to be looked into, we apologise for the inconvenience you are experiencing and ask that you remain patient while this is reviewed.

    Swift
     
    Swift, Dec 9, 2020
    #4
  5. Swift

    Swift Community Team Team Seafight

    Ahoy,

    This issue has now been resolved. The developer purchased the Calendar puzzle piece in order to test it works:

    2020-12-10 01:37:28 500x Candy Canes was/were removed. Reason: Puzzle Piece.
    2020-12-10 01:37:28 You received 1 x Calender Puzzle Piece. Reason: Acquisition

    If you would like the Snowman Piece instead of the Calendar Puzzle Piece please let me know and I will remove the Calendar one and book the Snowman Piece.

    Swift
     
    Swift, Dec 10, 2020
    #5
  6. SonOfBlackSea≈[C⋆]

    SonOfBlackSea≈[C⋆] Active Author

    Its ok swift i allready open all, tahnks for fix that problem
     
    SonOfBlackSea≈[C⋆], Dec 11, 2020
    #6
  7. Swift

    Swift Community Team Team Seafight

    Ahoy,

    As you have purchased both pieces and this error has now been corrected I'll close this thread.

    Happy Sailing!

    ~Closed~
     
    Swift, Dec 11, 2020
    #7
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