Data Privacy Policy

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  1. Seren

    Seren Team Leader Team Seafight

    Data Privacy Policy

    This data privacy policy informs you of which personal data is being collected by Bigpoint as part of our Internet services and games. It also explains how that data is processed and used. The protection of your personal information is important to us.

    Your data is protected against unauthorized access and loss through the use of various electronic, technical, physical, administrative and contractual measures.

    Bigpoint has taken the necessary technical and organizational precautions to ensure that the regulations for data privacy are respected both internally as well as by external service providers.

    Table of Contents

  2. Seren

    Seren Team Leader Team Seafight

    Collection of data

    Bigpoint collects personal data

    • provided by you upon registration at one of our websites or for one of our games;
    • if these are provided by you during an inquiry;
    • when these are provided by you for the use and payment of fee-based goods and services;
    • at your request for the purpose of participating in promotions and surveys, or to receive newsletters.
    Bigpoint also collects user data to the extent that it is necessary for the performance of services or for the billing of these services. This refers in particular to game processes, game scores and information regarding the use and settlement of services.

    We obtain information relating to our German users' past payment behavior from infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden.

    Provided that you have used the Portal or Games and Services for an extended period of time, we would like to inform you that we also use data from our predecessor company, and current subsidiary, Bigpoint GmbH, Drehbahn 47-48, 20354 Hamburg, Germany. This refers to master data that we require to continue offering games without interruption. This data especially refers to game processes, game scores and information regarding the use and settlement of services.

    Within the context of the use of our websites, forums and games, Bigpoint collects the following non-personal information:

    • IP addresses including time and date
    • cookies, local flash data
    • statistical information such as the browser type, operating system, redirecting URL, date, time, pages used, total time of use, frequency of use
    This data is used in statistical analyses for anonymous data records.

    IP addresses and the corresponding internet information are saved for a maximum of six months within the scope of our legal obligations regarding data storage. Furthermore, these are stored to secure data and ensure our system’s stability and reliability. In specific situations, Bigpoint may also use your IP address and the corresponding internet information to track and stop use of multiple accounts for fraudulent purposes. In cases such as these, Bigpoint will seek the consent for such use within the framework of the relevant game conditions.

    Cookies Authorization:
    Despite the fact that this is stated in the Data Privacy Policy, we would like to expressly inform you that we employ the use of cookies to optimize the use of our Portal and Games and Services, especially regarding user experience. By accepting out Terms and Conditions, you authorize the use of cookies. At any point in the future, you can object to the use of cookies by sending an e-mail to the following address For all additional questions regarding cookies, please contact us via the same e-mail address.

    In regards to this online offer, the company INFOnline ( will use the Scaleable Centralized Measuring System ("Skalierbare Zentrale Messverfahren,“ SZM) to determine the statistical characteristics to determine the statistical characteristics of the online offer's usage. Anonymous measured data will be collected. The SZM range measurement is used to recognize computer systems either with a cookie with the "" identifier or with a signature that is generated using information that is automatically transferred from your computer. IP addresses will not be saved in the process and will only be processed anonymously. The range measurement was developed under strict observation of data protection policies. The objective of the range measurement system is to statistically determine how intensely and by how many users a website is being used. At no point in time will individual users be identified. Their identities will always remain protected. They will receive no promotional materials via the system. For online offers that belong to the Association of the Distribution of Advertising Materials (Informationsgemeinschaft zur Feststellung der Verbreitung von Werbeträgern e.V., IVW – or are a part of the German Study Group for Online Research (Arbeitsgemeinschaft Online-Forschung e.V., AGOF – study, "Internet Facts," the usage statistics will be published on a monthly basis by AGOF, the Working Group of Media Analysis (Arbeitsgemeinschaft Media-Analyse e.V., -, as well as by the IVW. The results can be viewed at:, and In addition to the publication of measured data, the IVW regularly checks the SZM process to make sure it stays consistent with the rules of data protection. Additional information about the SZM process can be found on the INFOnline GmbH website (, which operates the system itself, on the AGOF's data protection website (, as well as on the IVW's data protection website ( You can object to the SZM processing your data via the following website:

  3. Seren

    Seren Team Leader Team Seafight

    Use of your data

    We use your personal data

    • to provide our services and settle payments;
    • to anonymously or pseudonymously adjust our offer to meet our users’ demands and improve our services;
    • to fulfill legal obligations, and in particular, to meet the requirements for preserving data.
    We also use this information to communicate with you. This includes, in particular, the provision of assistance and support as well as the provision of important contract information. Subject to your consent, we keep you informed about news, events and promotions either via e-mail, phone call or text message.

  4. Seren

    Seren Team Leader Team Seafight

    Data transfer

    We will treat your data with the strictest confidentiality and will not disclose it to any third parties, unless you have given us your express permission to do so. We may however be required by law to disclose your information in certain situations (such as to an investigating authority) where the transfer takes place only within the framework required by legal conventions.

    In individual cases, subsidiaries, parent companies or third parties may provide services on our behalf. This mainly concerns the handling of payment transactions by external service providers (PayPal, Global Collect, etc.) and, in the case of default, by a debt collection company. Moreover, we provide your data to external companies, for marketing purposes, engaged in a contractual relationship with the Bigpoint Group to further develop and improve our games. These external companies are obligated to handle your data confidentially and securely, and may only use your data insofar as it is required for completing their directive.

  5. Seren

    Seren Team Leader Team Seafight

    Game Information and Partner Offers

    By checking the box next to "Game Information and Partner Offers", you are granting us your express consent to receive this information. Your consent will be recorded and saved, and may be revoked at any time by using our contact form (
  6. Seren

    Seren Team Leader Team Seafight

    Google Analytics

    This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. If, however, you activate the Anonymize IP option on this website, Google will remove the end of your IP address so it only locates you as within the member states of the European Union or other members of the European Economic Area. Only in rare cases will the complete IP address be transmitted to a Google server in the USA and then shortened there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address as transmitted by Google Analytics with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prohibit Google from collecting and analysing the data generated by the cookie about your use of the website (including your IP address) by downloading and installing the browser plugin available here

  7. Seren

    Seren Team Leader Team Seafight

    Online Behavioral Advertising

    The advertising on our websites will be optimized according to your predicted interests by collecting and processing anonymous data about your usage of our websites. German telecommunications provider ProSiebenSat.1 Digital GmbH, in cooperation with online marketing company SevenOne Media GmbH, a subsidiary of the ProSiebenSat.1 Group and ProSiebenSat.1 Digital GmbH, in accordance with §§ 15 ff of the German Stock Corporation Act, is responsible for collecting the aforementioned data. To this end, third party companies place cookies on your computer to collect user data. The data collected is information when, for example, you navigate the pages of this online offer or click on ads. This allows us to analyze the use of online ads and to provide you with ads that could be of interest to you and correspond to your personal preferences (Online Behavioral Advertising). No personal information, such as name, address, e-mail address etc., will be collected. IP addresses are kept anonymous so that they cannot be allocated to any specific person.

    If you want to opt out of receiving Online Behavioral Advertising, you can block the placement of cookies on your computer by changing your browser settings so that it does not accept cookies. Furthermore, you may prevent third-party companies, employees on our behalf, from using cookies via the following links: AG:


    Criteo GmbH:

    Additionally, we permit other third parties, e.g. media agencies, to use cookies to analyze the use of online advertising and to display advertising in our online offer that could be of interest to you by analyzing your personal preferences. Additionally, this should enable advertising customers to reach their target audience more accurately without large wastage. For this purpose, user statistics can, for example, be anonymously compiled and the data can be used for market research purposes, without tracing this information back to a specific person. Further information about this provider's Data Privacy Policy and about objecting to the use of cookies for the purpose of usage-based online advertising can be found on SevenOne Media GmbH's website at: You can also control the placement of third-party cookies on your computer through a respective setting on your browser.

    SevenOne Media GmbH has voluntarily agreed to comply with the self-regulatory principles of the German Privacy Policy Council for Online Advertising (DDOW - Deutschen Datenschutzrat Online-Werbung). The self-regulatory code valid for us (Code for Telemedia Providers - First Parties) can be found at:

  8. Seren

    Seren Team Leader Team Seafight

    Social Media Plugins


    Embedded on our website are various Facebook links. This web presence is operated exclusively by Facebook Inc., 1601 S California Ave, Palo Alto, CA 94304, USA (Facebook).

    Within the scope of our web presence, these links are identified by the Facebook logo or by the phrase 'Like' (no Facebook plugins are used).

    Should a user click one of these links, then the Facebook plugins are activated and establish a direct connection via the user's browser to a Facebook server.

    Provided that the user clicks one of the aforementioned links while visiting our website, and is logged into their personal Facebook account, the information will be forwarded to Facebook that the user has visited our website. Facebook can associate your visit to the website to your account.

    This data is transferred to and saved by Facebook. To prevent this, the user must log out of their account before clicking the link. The functions embedded in the links by Facebook, especially the transfer of data and user information, are not activated by visiting our website, but rather by clicking the corresponding links.

    The purpose and scope of data collection via Facebook, the processing and use of such data, as well as your rights thereof and personal settings regarding privacy protection can be found in the Facebook privacy settings section (

    For further questions pertaining to the collection, processing or use of individual user data, as well as regarding disclosing, correcting, blocking or deleting data, please contact our data protection supervisors.

    Google Plus

    Our web presence also employs the Google Plus "+1" link, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (Google). The link can be identified by the "+1" symbol against a white or color background.

    If the user opens one of our websites containing such a link, the user's browser establishes a direct connection to a Google server. The contents of the "+1" link are transferred directly to your browser, which then integrates said content in the webpage. We therefore have no control over the data whatsoever that Google collects via the link, but would expect user IP addresses to be collected.

    The purpose and scope of data collection via Google, the processing and use of such data, as well as your rights thereof and personal settings regarding privacy protection can be found in the Google privacy settings section /policy/ 1button.html
    If a user is a Google Plus member and does not wish to have their data collected and linked to their saved Google member data via our web presence, the the user must log out of their Google Plus account before visiting our websites.
  9. Seren

    Seren Team Leader Team Seafight

    Right of revocation, deletion of data

    If you have given us consent to process personal data, you can withdraw this consent at any time.

    Bigpoint deletes your personal data insofar as it is no longer needed or required, or if you have requested the deletion of this data. Please note that data cannot be deleted if there are legal storage requirements or this data is required by us for the billing of our services.
  10. Seren

    Seren Team Leader Team Seafight

    Information, viewing, and deletion of data

    At, you can request to see data which we have recorded, as well as request to have this data changed or deleted. You may also send your request by standard mail to the following address:

    Bigpoint S.à.r.l. and Co, SCS
    6 D route de Trèves
    2633 Senningerberg, Luxembourg

    Should you have any questions about Bigpoint's Data Privacy Policy and data protection in general, please do not hesitate to contact us at
    Please remember to provide your user ID, e-mail address and, if necessary, the relevant game name(s).

  11. Seren

    Seren Team Leader Team Seafight

    AdServer Opt-Out

    You may view the content of your Bigpoint-AdServer cookies HERE.

    If you do not wish to profit as a consumer from our technology, you may implement a "blocker cookie" (OptOut).

    Once you do so, advertisements supplied by our technology will no longer be individualized. Please not that this function will not work if the "blocker cookie" is deleted. To activate this service, please select the OptIn link.

    OptIn | OptOut

    Luxembourg, 16 April 2012

    Bigpoint S.à.r.l. and Co, SCS
    EBBC D
    6 D route de Trèves

    L-2633 Senningerberg

    HTC Reg. XXXXX R.C.S. Luxembourg B 167809
    VAT ID No.: LU 26337827
    CEO: Bigpoint S.à.r.l.
    Jochen Siegert
    EBBC D
    6 D route de Trèves
    L-2633 Senningerberg

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