Support Disconnection Issues / Game Server Unavailable (Unity Launcher)

Discussion in 'General Discussion' started by Swift, Jun 2, 2021.

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  1. Swift

    Swift Board Administrator Team Seafight

    Disconnection Issues / Game Server Unavailable
    (Unity Launcher)

    Ahoy Pirates!

    We know many of you are experiencing connection issues when using the Unity Launcher. In order to solve this issue as fast as possible and for as many players as we can, we need your help.

    Please leave the following information for this to be looked into:

    Server and User ID:
    When it happened:
    Estimated Time / Date it happened:


    Examples:
    Your Seafight Team
     
  2. Sea~Stream

    Sea~Stream Active Author

    39/18469727
    User ID:

    Can't get on water using launcher

    02/06 /21
     
  3. *CheekyChuffa*

    *CheekyChuffa* Forum Apprentice

    39/16578083

    Halfway through shooting a freedom II

    2021-06-02 10:50 roughly GMT
     
  4. Carnage~Queen

    Carnage~Queen Junior Expert

    39/23507512
    Carnage Queen
    14.10 UK time
    When: trying to loggin into the game!
    The following problem occurred...again...and again ...and etc etc
    Syntax Error: Unexpected token < in JSON at position 0
     
  5. Deathlge

    Deathlge Forum Apprentice

    Server and User ID: 281/41405216
    When it happened: Dog of war second quest A few task more ( 1308)
    Estimated Time / Date it happened: 2021-06-02 9:37 HAE
     
  6. ·єviłωαყѕ·

    ·єviłωαყѕ· Exceptional Talent

    1351/3958

    All during playing time period you'll a get popup saying server un-available with close/login, sometimes click login a couple times to get seachart back. So today any time I try and accept any quest that has boarding I a instant popup server un-availableso those quest can not do so far not sure on others just started doing them this morning on server 1351
     
    Last edited: Jun 2, 2021
    abah2 likes this.
  7. Re1n1er

    Re1n1er Forum Apprentice

    a lot of people have connection problems you are not the only one, I get that messages everytime I accept a quest
     
  8. lucaszuza

    lucaszuza Forum Greenhorn

    1353/42403674
    i can't play, keeps reconnecting endlessly
    estimated Time/ Date it happened: since the appearance of unity I can not play by the application only by 1 single browser and it still crashes, because it is not well prepared
     
  9. ·єviłωαყѕ·

    ·єviłωαყѕ· Exceptional Talent

    Only the boarding quest and just started that today only other quest that hasn't been working for me is Reputation Makes Perfection harping 5 Wreck of Riches browser or client. Well I spoke to soon it wasn't working before but today it did.
    2021-06-02 16:54:31
    Congratulations! Quest completed.
    2021-06-02 16:54:31
    You received 200 x Yulong coin. It did work today I will see tomorrow if does again but that's another day like the weather wait 30 minutes it'll change lol.
     
    Last edited: Jun 2, 2021
  10. ~Ninja

    ~Ninja Forum Greenhorn

    Server and User ID: 146/41888161
    When it happened: Can't accept the third rift quest
    Estimated Time / Date it happened: 18-19 CEST
     
    abah2 likes this.
  11. ☆Ҝ¥BRѦŦ☆

    ☆Ҝ¥BRѦŦ☆ Forum Greenhorn

    me also.some other players have the same problem
     
    abah2 likes this.
  12. ·єviłωαყѕ·

    ·єviłωαყѕ· Exceptional Talent

    Can not accept any quest that has boarding in quest. Today anyway will see tomorrow
     
  13. jespil75

    jespil75 Forum Greenhorn

    Last edited by moderator: Jun 3, 2021
  14. lude1962

    lude1962 Forum Master

    Fallen Spirits quest no. 1183
    info is missing from quest ie which ships to board, lose connection when accepting
     
  15. *LittleBustaRhymes*

    *LittleBustaRhymes* Forum Apprentice

    cant log in game
     
  16. Swift

    Swift Board Administrator Team Seafight

    Ahoy Pirates,

    Excluding the Quest issue that is known about and will be fixed shortly, we need more info about your issues such as "can't login to the game", please provide us the following information:

    Server and User ID:
    When it happened:
    Estimated Time / Date it happened:


    Swift
     
  17. beastie1_67301

    beastie1_67301 Forum Greenhorn

    After 3 weeks and still can't get on most of the time. When I do. click the cauldron or any thing else it kicks me back off. Is this so called updated game worth tracking us over ?
     
  18. Swift

    Swift Board Administrator Team Seafight

    Ahoy,

    As mentioned above, we are unable to assist unless we have some information regarding your specific issue. We are unable to replicate the issue (it's not happening to us), which is why we need as much info from the players who are experiencing this in order to get this fixed.

    As the bare minimum we require the information I have listed above, but if you are willing, please contact support to provide more information about your computer and the game logs to try get it sorted - these can not be placed in the forum.

    Swift
     
  19. Tylersgma1999

    Tylersgma1999 Forum Apprentice

    40/41860943 today -- now-- 5:46pm EST -- 08/01/2021
     
  20. -={Old=Yella}=-

    -={Old=Yella}=- Forum Apprentice

    -={Old=Yella}=-
    39/23505153
    Today, - reconnecting ....logged out ....I didn't!!! All during playing time period - get popup saying server un-available with close/login, sometimes click login a couple times to get seachart back. Sometimes Main Page gets a 'white out' if I go to place a bid on auction.
    When I am lucky enough to enter, the game ship on a go slow on map changes or click on any icon many times to gain a response.
    Even transfer to Forum page is not always possible cos of 'white-out'.
    Today at midday onwards. Nuthin to do with full cache which I drained/reset - also rebooted comp and hub.
    All these problems have been reported before - its not us the players - it is 'UNITY'!!!
     
    Carnage~Queen likes this.

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