Firefox

Discussion in 'Help' started by ~turnip~, Jun 13, 2019.

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  1. ~turnip~

    ~turnip~ Forum Duke

    I have heard from a couple of clanmates that they are having trouble loading the seapage on firefox after they installed the latest update. It is not the flash player as they have the same version as mine and mine works correctly.

    I think the latest update is not compatible with the client. could this be looked into please, thanks in advance.
     
    ~turnip~, Jun 13, 2019
    #1
  2. lude1962

    lude1962 Forum Duke

    What version do they have (top right, three bars -> help -> about)
    I reported problem with FF Quantum v67.02 yesterday.
     
    lude1962, Jun 13, 2019
    #2
  3. ~turnip~

    ~turnip~ Forum Duke

    As I checked it, it automatically installed quantum 67.02. I already have the flash version you had too, working fine for me. other people, you included, are having issues with it though
     
    ~turnip~, Jun 13, 2019
    #3
  4. lude1962

    lude1962 Forum Duke

    Same windows version?
    Version10.0.17134 Build 17134
     
    lude1962, Jun 13, 2019
    #4
  5. ~turnip~

    ~turnip~ Forum Duke

    having checked that, I can confirm that mine is different to yours and I will check with my guildmates to see if their version matches yours
     
    ~turnip~, Jun 13, 2019
    #5
  6. lude1962

    lude1962 Forum Duke

    mine has now started working...
     
    lude1962, Jun 14, 2019
    #6
  7. Swift

    Swift Community Team Team Seafight

    Ahoy,

    It seems there is some issues with Firefox 67.0.2 in connection with some of the Add-ons.

    Firstly please ensure that you have Flash installed and it is enabled, a guide how to enable Flash in Firefox can be found at the following link:     https://support.mozilla.org/en-US/kb/why-do-i-have-click-activate-plugins

    Should that not solve the issue, please try to start Firefox in Safe Mode, as when tested this has fixed the issue until it is corrected by Mozilla.

    1. Type the following into the URL:     about:support

    Screenshot_7.png ​

    2. Click the "    Restart with Add-ons Disabled" button.

    Screenshot_4.png ​

    3. On the pop-up press "    Restart".

    Screenshot_5.png ​

    4. On the second pop-up press "    Start in Safe Mode"

    Screenshot_6.png ​

    Swift
     
    Swift, Jun 14, 2019
    #7
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  8. ~turnip~

    ~turnip~ Forum Duke

    thanks for the tip, I will pass it on to my clanmates and will respond as soon as I can whether it helped them or not
     
    ~turnip~, Jun 14, 2019
    #8
  9. TEX~BULL

    TEX~BULL User

    I just instituted the fix and it works.

    Tex
     
    TEX~BULL, Jun 14, 2019
    #9
  10. ~turnip~

    ~turnip~ Forum Duke

    my clanmates are reporting that its working for them also now, thank you, can close :)
     
    ~turnip~, Jun 14, 2019
    #10
  11. Swift

    Swift Community Team Team Seafight

    Ahoy,

    Glad we could provide a solution!

    As this has now been resolved, this thread shall be closed.

    Happy Sailing!

    ~Closed~
     
    Swift, Jun 14, 2019
    #11
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