General Question , Complaint against Community Team

Please write me how can I make a complaint against a community manager?
I choose the way e-mail in accordance with point 10.2 Terms & Conditions , please thoroughly describe the whole procedure .


10.2 The User will notify Bigpoint in written form of any faults and without undue delay upon their discovery. To prove that the deadline has been met, it is advised to submit such reports in writing (fax, letter or e-mail) to Bigpoint.

 

You can write to support-us@bigpoint.net with any complaints

 

I got this answer

This is an automated response that sends me to the custom care (customercontact@bigpoint.com) , but I want to lodge a complaint against the custom care and community team , community team will consider a complaint against themselves? This is some kind of joke? Please to give a valid email address and do not send me to the people against whom i want to file a complain .

 

I will look into this mate and get back to you. Please be patient. Thank you

 

Ahoy mate,
After discussion with the admins, we have given you all of the available options for players. All messages sent in are thoroughly reviewed. As no more answers are available, I will now close.

~Closed~