I've played since 7/2009: I have the right to ask this!

Moderator "Rise" (a very nice Mod) previously wrote this (see below) in another thread regarding my questioning about the "Breach of Trust Pop-Up" and it's true meaning that I asked about:

Ahoy

This means that if a player is found to be cheating, they will be banned from the game for 2 weeks.

If they're then caught again, they will be banned perminently, no matter their status in the game.

Does this help?

Then [edit] responded and basically said the same. I was very hopeful and reported four people I caught running the "auto-shiney bot" one day ago. How do I know they were botting? Duh! Two of them always hit me...**always**...except when they are on "auto-pilot". Plus none of the four fired back at me! Now consider this reply I *just* received from "Customer Support" to my reporting the *four* players cheating:

[edit]

Okay: now for my question - Why am I given this type of answer? [edit] Hello?? I thought [edit] And the letter says it is from [edit] but is signed [edit] Why is this? I just got paid and am thinking of dropping some more money on this game that I enjoy. Now, I am really confused! Please explain this to me....I am not trying to complain, but this is really difficult to comprehend! Thank you.

Please do not post confidential support information out, and call out a member of the team.

 

Hi mate,

Thanks for the complement, and although I like giving players the answers that they want and need. Unfortunately as you have contacted support, this matter is now out of the hands of the moderators as what the support staff say is final.

I do encourage you to reply back to them with any further enquiries

Also in the future, please do not call out a member of the team as this can lead to a ban, and also all ticket information is private and not for forum eyes.

Thanks

As OP is dealing with support, I will have to close.

~Closed~