log in problems?

Discussion in 'Help' started by twodogs, Oct 18, 2014.

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  1. twodogs

    twodogs Junior Expert

    Is it just me, or is there a problem with log-in today on England 1? I just get a black screen.
     
    twodogs, Oct 18, 2014
    #1
  2. Shiver

    Shiver Commander of the Forum

    We have had no other reports of this. Please clear your cookies and cache and try again, if this does not resolve the matter for you. Please provide your use id and we will look into this further.
     
    Shiver, Oct 18, 2014
    #2
  3. twodogs

    twodogs Junior Expert

    I cleared the cache and the cookies and the flashplayer cache several times but I still can't get past the black screen.
    I'm trying to play on England 1 and my user id is 39/36028787
    Thanks for your help
     
    twodogs, Oct 19, 2014
    #3
  4. Seren

    Seren Team Leader Team Seafight

    You may want to try to improve the performance of your pc,one way of doing this is by clicking start on your desktop then->click help and support->then type in "ways to improve my computers performance", from there you will see many options that will help you.

    There is a recent flash and java update this could be your issue in some cases you may want to completely remove flash and reinstall the new update from the link below, and In giving instructions as well to clear your browser cache It's important to do this at least 3 times a week if you tend to have issues.

    http://www.adobe.com/products/flashplayer/
    http://www.java.com/en/
     
    Seren, Oct 19, 2014
    #4
    ~turnip~ likes this.
  5. twodogs

    twodogs Junior Expert

    thanks the flash update has fixed it.
     
    twodogs, Oct 19, 2014
    #5
  6. Seren

    Seren Team Leader Team Seafight

    I am glad to hear this matter has now been resolved.

    Please know that if you have any further issues, our team is always happy to assist.

    ~Closed~
     
    Seren, Oct 19, 2014
    #6
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