Major Lag, Logging in issue

I figured by now this issue would have been resolved but has not so would like to put available information for further review. Please forward this information on. Thanks. Please read this in full before responding.

1. Logging in locks up at

2. Once getting on the water most of the time 1 click anywhere on the chart will freeze the boat and then must F5 . Then must repeat process game playability is not capable .

3. At times boat dissappears all together and cannot find ur boat must go to a spot where ur not being hit by anything and log out to fix this issue .

Now for information on further notice

1. This changes from server to server.. Many people who cannot even get on the water can go to another server with the same boat and same computer etc and login fast and normal.

2. We have tested taking a laptop with this issue to work ( on another network address ) and the lag is virtual gone. Login is fast and normal. ( So ip/dns is taking effect on the issue in some manor ) I have personally dont a "Tracert" on the movement of the packets between clients and server to see there is lockups. This is not a client side lag. This has been tested with a comp of stats as given

32Gb Ram
5.1 process
3.0 GB allotted Graphics

3. I have personally worked with many who are having this issue and several of the things we have done is also as followed.

Flash uninstalled ( folder deleted ) then reinstalled
Created New Windows User account
Changed Network address
Cleared Cache both in flash and browser
Cleared all files of TEMP folder and various other temps ( %temp% ) RUN location:
Another browser ( firefox , chrome , IE , Opera ) all of which respond the same.

Its sad for me to see many mates in my guild / alliance who are ready to quit playing due to the fact they cannot even get on the water or play day after day and doesnt appear to be anything getting done about it. It would be nice to give them hope that this stuff is looked into and something being done about it.. These are not new players they are people who have been here for a long time and do not have these common issues. Also this is not 2 or 3 people.
This is well over 50+ boats who cannot even play . All with same symptoms.

 

Thank you for posting a full well written response. I will be passing this along. I do have a question.

If the ISP and DNS are effecting it, that is not throttles by BP servers. What provider are you using?

 

i've only been playing since jan. 2014 and never had a problem until recently. my computer runs great on everything but this game. i keep freezing up as time said and i lose connection alot. i also f5 alot but it takes forever. i qoute" game playability is not capable". thanks Time for posting this-i thought it was just me. i have contacted tech support about 2 weeks ago and they said they were investigating it. still having the same problems as others. bodean-40/41960992

 

This information is being passed on. However, I will note that this seems to effect a select number of players.

 

I've tried just about everything to fix the lag, and not being able to login, to no avail. But every single day for the last two weeks or so, I have been unable to log into the game, and play. Hopefully something is done.
I have switched browsers, cleared cache/cookies. Cleared everything you can clear.
I have looked at all of my flash configurations/setups.
Nothing has helped, if anything, it's gotten worse as the days go by.

 

This is the same issue I am having, there are certain hours on us1 when I can't get on, and the lag is terrible, when I can get on the water, it takes about 30 seconds - 60 seconds for my boat to move where I click. 90% of the time, I can't get on the water, I've done everything possible to trouble shoot the issue, however, I know it's nothing on my end. The most of the people having this issue seem to be using verizon fios. After contacting verizon they claimed it was nothing on their end, and seems to be directly from bigpoint.

I can get on gb1 during this with zero issues, and I don't even log on us1 anymore because of this issue, and it's been like this since the halloween event.

It's truly making the game un-enjoyable.

 

Nimitz this response to IP protos from the server are not relaying to the addresses .. Not visa versa. That means the server is ignoring requests. It appears that the worst cases are thru Verizon carriers but not limited to.

 

there right mods i have tried to convey this message for along time regarding us east there is a clear sign of throttling going on ive been able to log onto most any other server with no problems uk easy us 2 easy us1 bam lag issues been like this for a long time has been really bad since before halloween honestly it cant be every ones computer and not the game its the game always has been with the history of this server it does make sense restrict over time forces players away allowing BP to close a losing server without shutting it down directly makes sense

 

ive done some interesting looks into the hops for the us east server why is it go to paris then back to us to costa mesa california and us2 west coast server goes there as well with no lag you have both end routed to the same point but why go all the way to paris and then back makes no sense

 

i never had this problem until the last 3 or 4 days.

 

ok, my boat is the same as the first poster, cant see my boat screen is hazy or foggy. my boat looks sunk with little hp, i had to log off and it took a few tries since i had to let some npc sink me a few times before i spawned in a area i could log out. then i log in and it worked. i cleared both cache and restarted my computer prior to this. hope this helps some of you

 

All your feedback has been forwarded and the appropriate people are reviewing this.

However as there is nothing further we can offer towards help at this time. This thread will be closed pending any updates.

~Closed~