Major Lag

Since support has failed me yet again and I am still waiting for a response, I will post my message here.

this is a chronological order of what I did and what has been happening.

the following has been tried using the following browsers:
1. Chrome
2. Internet Explorer
3. Firefox

a. open browser and log into game
b. log onto water.
c. sail for 3 seconds
d. game freezes for 10 seconds
e. sail for a few seconds more
f. game freezes for another time
g. log off water and game
h. clear cache
i. log into game and wate
j. repeat steps c through h.
k. log off water and game
l. update flashplayer and reboot computer
m. open browser, log into game and water
n. repeat steps c through h.
o. log off water and game.
p. clear cache
q. clear cache
r. close browser
s. open browser
t. clear cache
u. log onto water and game
v. repeat steps c through h.
w. get frustrated.
x. log off
y. send message to support
z. wait....
aa. wait...
ab. repeat entire process above
ac. write this message.

Instead of closing this post and forcing me to wait for a response that still has not come through. Why not offer a fellow some suggestions as to what I could be doing in the meantime to find a viable solution to this problem. By simply closing the thread saying that you cannot do anything because I contacted support already defeats the purpose of having this forum to begin with.

Help the players who have these problems with anything that might come to mind. Anything is better than nothing.

 

The issue with posting to both the forum and to support is that it means you are taking up the time of 2 people not just 1 with the same issue. Time as I'm sure you will realise is best spent helping others.

If you would care to read some of the threads in the technical section before posting or contacting support you will see that there are numerous posts with similar issues and with numerous suggestions of help.

I know that this seems harsh, but there are many more duties to my role of game admin, and to the other members of the team than continually answering the same questions repeatedly. This seems directed at you and this is definitely not intended I am simply explaining the situation.

By reading other posts on this section of the forum, you will also see that we cannot assist in many issues without your game user id and the server that you play on, however by contacting support they get that information with the email that you send.

So I cannot help. You have contacted support. I can assure you that they will be in touch.

This is not a discussion thread and I will therefore close.

I am aware you will not be fully happy with the answer given, but perhaps now you will understand the reasons why that answer is what it is.

~Closed~