need help from a mod

hi sorry for the late post mods but i need some help.

i purchased 5k pearls a few days back when the elp day was on but i recieved a different amount. below is the log entry.

i used the payment method moneybookers.

i have tried to look through the support form but there is no where specific i can send my requested problem.

the reason im asking is because i dont want to get into trouble or anything, im an honest player and this mistake happened either by moonybookers or some sort of problem at your end.

i have not spent the additional pearls i recieved .


server gb1
User ID:
39/41823915

2014-03-08 00:55:51

10000 pearls purchased.

 

Hi m8 for all payment issues you really need to get in touch with payment support. You can do so by clicking this link.
https://ssl.bigpoint.net/paymentsupport/?action=userform&um=0&up=0&tid=0〈=&lang=en

 

hi shiver i have been on that page but under description of the problem the options i have is

1-no credit recieved
2-error message recieved
3-blacklist
4-account suspended/outstanding payments

my problem is none of them issues thats why i am confused.

 

I'd go for option one m8, then you can explain the issue.

 

brilliant thanks shiver for all the help have a nice day and you may now close

 

You are welcome

As requested.

~Closed~