Premium gone LVL 5 carpenter gone

Discussion in 'Help' started by kelpier05, May 26, 2014.

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  1. kelpier05

    kelpier05 Forum Greenhorn

    I had 36 days of premium left and logged on and it was gone as well as my lvl 5 carpenter gone
    Deadlady
    User ID:
    40/41843131

    Elite level: 23


    150'917'390 / 166'511'761
    US east coast 1
     
    kelpier05, May 26, 2014
    #1
  2. Shiver

    Shiver Commander of the Forum

    If you have no premium your carpenter will walk the plank. Are there any entries in your logbook regarding your premium?
     
    Shiver, May 26, 2014
    #2
  3. kelpier05

    kelpier05 Forum Greenhorn

    2014-05-25 07:04:06System debit: 1 x Premium Advantages. Reason: Reversal

    Elite level: 23


    150'942'110 / 166'511'761

    Deadlady
    User ID:
    40/41843131
    useastcoast1

    lost my premium early as well as my lvl 5 carpenter
     
    kelpier05, May 26, 2014
    #3
  4. www

    www Exceptional Talent

    You received that month due to an error. That's why it was substracted from your account. If you bought it, or got it from a chest, contact the support for further assistance.
     
    www, May 27, 2014
    #4
  5. STORM▀▄▀▄▀

    STORM▀▄▀▄▀ Forum Greenhorn

    I have the same issue
    user ID 504/36720860
    global europe4
     
    STORM▀▄▀▄▀, May 27, 2014
    #5
  6. Nimitz

    Nimitz User

    Please create your own thread mate. You are hjacking which is against forum rules. We will only help one player per thread as it keeps the board more organized.

    Kelpier05, Your premium has been removed by the system and we are unable to add this back. This is the information that I have. If you wish to query this please contact the customer care team.

    ~Closed~
     
    Nimitz, May 27, 2014
    #6
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