Wrong gem on elite level 26,27

Dear users and Admins,

I already contacted the dutch support about this subject, but they lack in helping the players.

The problem:

On the 4th of September I gained elite level 27, a few days before I gained elite level 26.

Well, I checked on level 25 the stones because of the new design (yellow and black colour, reaching a new line of designs)

Further I played to gain my elite level 27 as fast as possible and I didnt check my elite 26 what gems I got on that ship.

Before anyone is accusing me of anything like your own fault.

1. I didnt touch my elite 26 and elite 27 with gems
2. I only touch my elite 25

So I gained at my elite 25 design:
+11% harpoondamage and the 5.000 hitpoints

Elite 26:
+11% harpoondamage and the 5.000 hitpoints

Elite 27:
+11% capturebonus and the 5.000 hitpoints.


In my opinion and so far I know from the other players and from the FAQ and board.

Elite 26 has to be +11% capturebonus and 5.000 hitpoints and elite 27 has to be +11% cannondamage


(Im even not sure if it has to be +11% and not +13% ?? Anyone knows this?)


So I have 1 gem +11% harpoondamage too much on my account and 1 gem +11% cannondamage less...


The screenshots:

And again, I didnt select or touch my elite 26 or 27!!!






As you can see on both images..
Wrong stones at the levels...

And I swear to my account I really didnt touch it hea..

But the dutch support says:
We checked it and everything is right.
Probably you overwrite the stone with another stone..



Really hea... I told them 10 times I didnt touch my elite levels :')

But I said like 100 times already.. I didnt touch my skins...
You see.. Why I come here? The Dutch support doesnt help their players. They only give bans.

And after I send a reply I got back:

This ticket has been closed


So they didnt help me.


Please help me!

 

I am sorry but as you have already contacted the dutch support, there is really nothing I can do. I cannot read the information on your account, only the dutch team can deal with this. You will have to go back to them.

As there is nothing further I can do I shall close.

~Closed~