Support Complaining to Customer Support (Feedback)

We used to be able to complain about poor customer service, both within the support staff and in the forum. I have done this on one previous instance. Apparently, that is now not allowed, which is an absolute joke. I find it very difficult to believe the support department has no supervisor (and no accountability)!

If you go into a retail store and get poor service, they always have somewhere you can go to, besides the person who gave you poor service. I've never heard of giving customers no avenue for addressing poor service. Bigpoint needs to review this ridiculous policy. It's a slap in the face to your customers. In effect, we are left to email support, and if the person we want to file a complaint about answers back, then we simply tell them what we want to do and that it involves them. I'm sure they won't mind filing our complaint in "file 13" (the trash bin).

 

Ahoy The*Defiant!

As stated in previous thread, if you wish to make a complaint regarding Support you need to contact with them.

Creating further posts when you already been told what to do won't change anything.

Support is the ONLY option for such complaint.

This and further forum posts regarding such subject will be closed as the answer have been already provided.

Rymar

~Closed~