Support Issues with tickets

Discussion in 'Tech Announcements' started by Seren, Oct 1, 2019.

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  1. Seren

    Seren Team Leader Team Seafight

    Issues with tickets​

    Ahoy Pirates,

    We are currently having technical issues with our customer service tool. This may result in a prolonged reply time than usual. We expect to have the problem solved in coming hours.

    We apologize for any inconvenience.

    Best regards,

    Your Support Team
     
    Seren, Oct 1, 2019
    #1
  2. Seren

    Seren Team Leader Team Seafight

    Hi,

    The issue has been fixed.

    The problem behind the issue was caused by a technical change made on the domain by our provider.

    All support requests submitted during the issue was ongoing has not been lost and doesn’t need to be resent.

    Sorry for any inconveniences.

    Best regards,

    Your Support Team
     
    Seren, Oct 2, 2019
    #2