Support Pearls gone!

Discussion in 'Help' started by WILBABE, Jan 30, 2021.

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  1. WILBABE

    WILBABE Forum Greenhorn

    Hi
    I just passed one million pearls in inventory, but suddenly there were only around 5000 pearls on my account. Tried to log off and clear cache without any luck.
    Can you help me?

    UserID: 74/13392926
    ELP: 145.580.514
    Server: Scandinavia 1

    Now I understaand what happened..
    I purchased an Pearl Item instead of gold, so Its my own fault :-(

    Now I see it was an error from my side. I purchased pearl items instead of the gold items.

    [Merged]​
     
    Last edited by moderator: Jan 30, 2021
    WILBABE, Jan 30, 2021
    #1
  2. Swift

    Swift Community Team Team Seafight

    Ahoy,

    If you would like that transaction reversed, as we understand mistakes can happen, please post your transaction from your logbook and if we can reverse it we shall.

    Swift
     
    Swift, Jan 30, 2021
    #2
    Sea~Stream likes this.
  3. WILBABE

    WILBABE Forum Greenhorn

    That would be great if that can be done.
    Here are the transaction from the log:
    2021-01-30 21:54:58 Du har mottatt 10000 x Ringbrynje.
     
    WILBABE, Jan 31, 2021
    #3
  4. Swift

    Swift Community Team Team Seafight

    Ahoy,

    I have now reversed this transaction for you as shown below in the extract from your logbook:

    2021-01-31 18:20:43 1000000 x Pearls credited to account. Reason: Support
    2021-01-31 18:20:23 -10000 x Chainmail Shirt credited to account. Reason: Support    ​

    Please note you may need to log out and back in to see this reflected on your account.

    Swift
     
    Swift, Jan 31, 2021
    #4
    WILBABE, Sea~Stream and ŖΥOÜ~ like this.
  5. Swift

    Swift Community Team Team Seafight

    Ahoy,

    As there has been no further response, I'll close this thread.

    Happy Sailing!

    ~Closed~
     
    Swift, Feb 12, 2021
    #5
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